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Blair, David C. Language and Representation in Information Retrieval. New York: Elsevier Science Publishers, 1990.
Friedlander, Amy, ed. D-Lib Magazine: The Magazine of Digital Library Research. Reston, VA: Corporation for National Research Initiatives. http://www.dlib.org/.
Morville, Peter, Louis Rosenfeld, and Joseph Janes. The Internet Searcher's Handbook: Locating Information, People, and Software. New York: Neil-Schuman Publishers, 1996.
Nielsen, Jakob. "Search and You May Find." The Alertbox: Current Issues in Web Usability. July, 1997. http://www.useit.com/alertbox/9707b.html.
Pao, Miranda L. Concepts of Information Retrieval. Englewood, CO: Libraries Unlimited, 1989.
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Walker, Geraldine and Joseph Janes. Online Retrieval: A Dialogue of Theory and Practice. Englewood, CO: Libraries Unlimited, 1993.
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| 11.4. Labeling |  | 11.6. Strategy and Process |
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